#naibaliknachannels

i got back all my channels.

ten hours ago, i reported to  skycable that there was no signal.

       the call center agent told me to autoscan. i told him if i autoscanned, i would lose all my channels;  so that would be a wrong move because it was the signal that was the problem — because the prompt graphics changes from “no signal” to “searching for signal…”  everytime i changed the channel.

    The call center agent, like a mindless news reader, kept repeating the script that the basic trouble-shooting practice was to autoscan.

     i told him to just make a report. He said he would not make a report if i did not autoscan first.

     Because i wanted a report to be made, i autoscanned. THAT WAS WHEN I LOST ALL MY CHANNELS! then he told me that something was wrong or had gone wrong with the device so he scheduled a visit by the cable guy … for the next 24 to 48 hours!      i knew he was wrong because he doesn’t analyze  / did not analyze it — the fact that your prompt changes from “no signal” to “searching for signal” everytime you flip the channel means that the device is working — it’s looking for a signal nga. Di ba? nagri-respond nga, it changes from “no signal” to “searching for signal”. So the device is working but it cannot detect a  signal. Di ba? –the call center agent kept saying it was the device and not the signal kasi wala naman daw nag-report na walang signal sa area namin…. eh kaya nga ako tumatawag, para i-report! he kept repeating that there was no report that the signal in our area was disrupted.  no one else reported it daw. Eh Kaya ko nga niri-report, ako ang nagri-report na walang signal. paikot-ikot siya.

     so… i just continued with my work and scanned everytime i finished checking a sheaf of papers (i’m checking papers right now)….

    and now all my channels are back! The problem with the script and the protocol of Skycable’s call center agent  is: If i had believed what the call center agents had told me (i talked with several), i would have waited 48 hours and not do anything. And just waited for the cable guy. But i knew  it was the signal, not the device.  i checked  all the prompts and commands in the menu, then manually checked the ring of  the cable then loosened it and removed it then tested then tightened  it back…

     then scanned. Everytime i finished 20 papers.

Then all of a sudden, i got all the channels back.

     because i’m courteous, i called back to cancel the visit of the cable guy (i could have not called back, you know, but i did).  In their telephone recording, the new spiel of the voice prompt said our area was now included in those areas affected by a problem in the transmission –, only now, just now, now that i have the channels back.

     The problem is this could have been resolved earlier if the call center agent reported it as a disrupted signal instead of making a job order for a visit of the cable guy in the next 24-48 hours!

       Salamat. (but anyway, i’m keeping the soundtrack of the blog  “losing my religion” — although the songwriter meant it to be sung by someone who was upset, i just thought a while back — why would you be upset if you lost your religion ) 

(….i know, i know, he meant it to mean losing everything he believed in… but i think you could edit this and sing it in a happy manner… just like pharrell williams edited “what a wonderful world” and added   “with justice unfurled” —  See? he even rhymed it, that’s pharrell for you, hindi lang siya basta nag-edit… blabber-blabber, i’m back with my flubber… just like losing my religion…. those call center agents, i will not bludgeon…..

               awat na)