(UPDATED) For @SKYserves Been sending DMs for the past 12 hours. I lost signal again, 12 channels: Are u oversubscribed beyond capacity to the detriment of long-standing accounts and to favor new customers?

UPDATE : @SKYserves replied to the message below 14 minutes after it was published, as follows:

     “We can understand your frustration regarding your service not working as expected . Please be advised that we’ll be sending our service team within 48 hours between 9am to 6pm to conduct further checking.”

             ♣    ♣    ♣

For SkyCable: I’ve been sending DMs to @SKYserves for the past 12 hours. Wala pong sumasagot. No one is answering. No one seems to be staffing your twitter account @SKYserves. i called up the  SkyCable hotline, the  call center agent could only offer the remedy of asking me to wait for a call. At about 1:46 am today, this morning, I lost signal again, this time in 12 channels of the previous set that had been “de-signalled”.

      Just writing this takes up precious time that could have been devoted to more useful purposes. Sana po ay may sumagot  kung ano po ang nangyayari sa inyo. Ano po ba ang problema kaya? Meron po ba akong maitutulong? Naging patient po ako, isang buwan na po itong walang signal na mga channels.

      Because your digital and transmission situation is fluctuating, it is most probably the result of a fluctuating signal. Kindly resolve this issue within the next 5 hours otherwise the only conclusion that can be arrived at is: You are oversubscribed beyond the capacity of the facility, to the detriment of long-standing accounts and to favor new customers.

      Marami pong salamat (kung kayo man ay nakakabasa nito)

@SKYserves replied to this 14 minutes ago as follows:

    “We can understand your frustration regarding your service not working as expected . Please be advised that we’ll be sending our service team within 48 hours between 9am to 6pm to conduct further checking.”