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Loads of thanks to the competent & friendly Clinique Retail Business Executive Cindy O’Brien
Based on a quick search, i found out that the smart, young professional from Clinique who assisted me for my sunscreening needs at the Clinique shop in Macy’s at Topanga Mall is the Clinique Retail Executive herself: Ms. Cindy O’Brien.
When i walked in, in plain tank top and jeans, she was busy checking a list and briefing the sales associates. When i inquired — shyly asking, generally, anyone who would care to listen — about the SPF levels, she readily put all her paperwork down and gave 100% attention to my questions. She did not delegate it — she attended to me personally. Because she was young-looking, I mistook her for a sales associate and I’ve never met any “sales associate” who would do that, put down everything and face a walk-in and analyze what one could need based on one’s occupation — as it turned out, she was the head of the team herself, the Clinique business executive directly connected with the Clinique company.
Ms. Cindy O’Brien of Clinique competently explained the 500 minutes of protection that an SPF 50 would give, the active ingredients of the product, and what i would need based on my activities. She courteously asked my usual activities in my line of work, (and we even briefly talked about the Philippines; she knew what was happening in other parts of the world and was even knowledgeable about the conflict going on in the southern part of the country and extended her sympathies and well wishes. i must have been jetlagged not to notice that clearly this was no ordinary personnel.) She then offered and gave samples of the Clinique bb cream and Clinique cc cream — but first, here’s what she did: she stopped the sales associate and informed her that the right beige tint should be given to me so she showed them how it was done: she brought out clean cotton swab tips, then, because there was no opened “tester” she actually opened the new sealed products — several of them — and tested the tint on the back of my forearm. And found the perfect match. Very expertly done.
She booked me for the Clinique “National Event” : to make sure I won’t forget, she wrote in pentel pen the date and time on my Clinique brochure (that’s her handwriting here (see photo) on the copy of the brochure here.
Loads of thanks to the smart, competent, friendly, and very professional Clinique Retail Business Executive in Macy’s at Topanga Mall: Ms. Cindy O’Brien, the quintessential brand manager and business executive for Clinique.