@talk2Globe No internet at home, sent you a DM 10mins ago

Update: Globe via DM from @talk2Globe replied to wait for the internet to be restored in the next 24 hours. (!)

For Globe Telecom @talk2Globe : No internet at home for more than 24 hours now,  my Globe broadband modem is showing a red light, i’ve performed basic troubleshooting to no avail.  i sent you a DM 10 minutes ago. No response. i called up your hotline, got only automated prompts, left a message via number prompts. Please restore the internet connection as soon as possible.