For @SKYserves : The SkyCable technical staff was able to restore the signal in 12 of the 18 de-signalled channels; six channels still do not have any signal. Sent you a DM for particulars two minutes ago.
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UPDATED: @SKYserves replied to the DM 30 minutes after this post was published in the blog.
For @SKYserves DM’ed you 30 mins ago, still no signal in 18 channels for more than a month now : Weak signal due to oversubscription : Profiteering from fraudulent practice Before sending you the DM to follow up your promise to address the deprivation of signal in the 18 channels of the account (THE FULLY PAID ACCOUNT STILL HAS NO SIGNAL IN THE 18 CHANNELS AS STATED), I checked your site to find out if you are having any troubles. I found this in your FB post linked to your tweet today: “SKY TECHNICAL ADVISORY: List of Affected Areas as of November 18, 2019 5:00 PM. xxx Also, we are currently experiencing plant repair in the following areas which we expect to restore the soonest time possible: xxx “ My area is included in the list of districts where “plant repair” is being undertaken, but it also says “restored as of 11:46 am”. But up to now, the 18 channels still DO NOT HAVE ANY SIGNAL even after regular troubleshooting for more than a month now. It has been 12 days since you said that you would address the situation of deprivation of signal of 18 channels. Last Sunday, these channels were working for about eight hours then slowly the images pixelated out with the audio fading out. Since then, there has been no signal. Obviously, you have a weak signal that you are no longer able to address because of oversubscription beyond the capacity of your facilities. I’ve been patient because you are deluged by more that a hundred irate customers online alone but at the same time, you are also regularly billing the millions of clients you are supposed to be serving — who pay promptly and in full – while depriving them of one-third to one-half of the channels without any rebates of any kind for this form of fraud. You lose sympathizers who would otherwise want to support you in whatever way during these troubled times. Please systematize your efforts to address this problem before it magnifies.
UPDATE : @SKYserves replied to the message below 14 minutes after it was published, as follows:
“We can understand your frustration regarding your service not working as expected . Please be advised that we’ll be sending our service team within 48 hours between 9am to 6pm to conduct further checking.”
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For SkyCable: I’ve been sending DMs to @SKYserves for the past 12 hours. Wala pong sumasagot. No one is answering. No one seems to be staffing your twitter account @SKYserves. i called up the SkyCable hotline, the call center agent could only offer the remedy of asking me to wait for a call. At about 1:46 am today, this morning, I lost signal again, this time in 12 channels of the previous set that had been “de-signalled”.
Just writing this takes up precious time that could have been devoted to more useful purposes. Sana po ay may sumagot kung ano po ang nangyayari sa inyo. Ano po ba ang problema kaya? Meron po ba akong maitutulong? Naging patient po ako, isang buwan na po itong walang signal na mga channels.
Because your digital and transmission situation is fluctuating, it is most probably the result of a fluctuating signal. Kindly resolve this issue within the next 5 hours otherwise the only conclusion that can be arrived at is: You are oversubscribed beyond the capacity of the facility, to the detriment of long-standing accounts and to favor new customers.
Marami pong salamat (kung kayo man ay nakakabasa nito)
@SKYserves replied to this 14 minutes ago as follows:
“We can understand your frustration regarding your service not working as expected . Please be advised that we’ll be sending our service team within 48 hours between 9am to 6pm to conduct further checking.”
